Heritage Office Furnishings is looking for an Operations Administrator to join our Kelowna team. This is an excellent opportunity for someone to gain exposure to various tasks while providing quality services to our clients. Successful candidates must have excellent communication, a strong work ethic, and a team player attitude.

Position Objectives:

  • Assist the Operations and Project Management team with dispatch and creating a daily schedule.
  • Day-to-day problem-solving contact for field members, redirect resources and conduct status updates.
  • Provide advanced job and coordination planning
  • Prepare service estimates daily, and manage the status of open estimates.


  • Receive internal schedule request forms daily and determine the scope of work.
  • Build a daily schedule for installation and trucking based on efficiency, truckload, and times scheduled; communicate next-day schedules by email.
  • Ensure required products are ready and build field paperwork.
  • Print Delivery Tickets and backup documentation as required.
  • Generate Pick paperwork for the warehouse team.
  • Communicate regularly with field members about the status of their day.
  • Communicate with General Manager and project manager about orders they require to be added the next day.
  • Notify the General Manager of any special tools required.
  • Cross-reference returned delivery tickets and daily timesheets against route sheets and follow up on missing paperwork.
  • Confirm the accurate completion of paperwork, including capturing hours and misc—costs for move management.
  • Handling move management requests and coordination with GM provide quotes and schedules.
  • Scheduling of all service and move request work orders received from the Administration Coordinator.
  • Maintain a working schedule for all service requests on the ERP system.
  • Redirect resources as needed throughout the day.
  • Scheduling Fleet MVI inspections for Kamloops and Kelowna Vehicles.
  • Miscellaneous tasks as assigned.


  • Intermediate knowledge of Microsoft 365 (specifically Excel,) Word, and Outlook
  • Experience delivering products to major commercial buildings throughout the Interior area.
  • Excellent spatial ability to read and analyze floorplans, including building and furniture specifications
  • Mathematical skills and analytical skills necessary to do material and labour estimates
  • Ability to work independently and handle multiple tasks while being receptive to change
  • Excellent organizational and time management skills
  • Strong customer service and interpersonal skills

Here is what you can expect from us:

  • Company-funded events (virtual and in-person)
  • Opportunity for growth within the company
  • Annual performance incentives are offered based on overall company objectives being met
  • Extended health and dental benefits for you and your family
  • Environmental initiatives, including recycling and compost programs
  • A dynamic work environment with a great group of people
  • Holiday Celebrations – Chance to win wide destination vacation or retreat
  • Social monthly Fridays
  • Free coffee at all times!

About Us

Heritage Office Furnishings is the No. 1 supplier of office furnishings and related services focusing on corporate environments. Established in 1979, The Heritage Group has grown to become the largest full-service dealership in British Columbia, providing challenging and rewarding careers to over 200 employees in the areas of Sales, Administration, Warehousing, Distribution, and Installation. Our continued growth and success result from constantly focusing on customer satisfaction by listening to our customers and providing continuous, outstanding service.

Job Type: Full-time


  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care


  • 8 hour shift

Work Location: In person

To apply: Email your resume to careers@heritageoffice.com with the subject “Job Posting – Operations Administrator”